Shipping policy

Each Ruka Ceramics piece is handmade, one of a kind and packed with care to protect it during transit.

Processing time

Ready-to-ship pieces are usually dispatched within 2-3 business days after your order is placed.

You will receive a confirmation email once your order has been shipped.

UK orders

UK orders are shipped using a tracked delivery service. Shipping options and costs are shown at checkout.

Please make sure your delivery address is correct before placing your order. Ruka Ceramics is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Packaging

Ceramic pieces are fragile, so each order is carefully wrapped and packed to help it arrive safely.

Where possible, packaging may be reused or recyclable, while still prioritising the safe delivery of your piece.

Delivery times

Estimated delivery times are shown at checkout. Please note that delivery times are estimates and may vary due to postal delays, courier issues, busy periods or circumstances outside our control.

For international orders, applicable import taxes and customs duties are calculated and collected at checkout where available, allowing you to see the total cost before placing your order.

When these charges are collected at checkout, they are included in your order total, so you should not be required to pay them again upon delivery.

For destinations where taxes or duties are not collected at checkout, additional import VAT, customs duties or courier handling fees may apply upon arrival. These charges are determined by your local customs authority or courier and are the customer's responsibility.

Please note that customs processing may occasionally cause delays beyond our control. If you are asked to pay any import charges already collected at checkout, please contact us so we can assist.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item, the packaging and the outer shipping box.

We will review the issue and arrange a suitable solution.